Privacy Policy

1. Introduction
We respect your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

2. Data Controller
DrainFlo (“we,” “us,” “our”) is the data controller. For any questions, contact info@drainflo.co.uk or call 07772 879 387 / 0161 509 6582.

3. What data we collect

• Information you directly provide (name, email, phone number, property address) when contacting us or requesting a quote.
• Automatically collected data (e.g. IP address, browser type, pages visited, timestamp).

4. How we use your data

• To respond to inquiries, provide services, send quotes, and manage work.
• For internal analytics and website improvement.

5. Legal basis for processing

• Contractual necessity for delivering services.
• Legitimate interest for improving our operations and website.

6. Sharing with third parties
We may share personal data with trusted third-party service providers (e.g. email hosts, analytics tools) who process information on our behalf. We ensure they follow UK data protection standards.

7. Data retention
We keep personal data only as long as necessary for service provision or legal compliance. Once no longer needed, data is securely disposed of or anonymized.

8. Your rights

• Access your personal data
• Rectify inaccuracies
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
  To exercise any of these rights or lodge a complaint, contact us. If unsatisfied, you may also complain to the Information Commissioner’s Office.

9. Updates to this policy
This policy may change over time; latest version will always be available at drainflo.co.uk/privacy-policy.